Problems Purchasing or Downloading Apps

If you are having problems purchasing or downloading an app, you need to get help from Apple support.

Problems using the App

Usually any technical difficulty can be solved by reading the information below. If these suggestions don't solve your issue, please email us at instead of leaving a review so that we can fix the problem. A review doesn't give us the information we need to troubleshoot the issue.

General Tips

If you are having difficulty with any of our Apps, including problems with audio quality (such as speeding up, voice being garbled, etc.) please try the following:

Re-download the App – If you have problems using the App when you first download it or after an update, try re-downloading it. Make sure to allow time for the App to download completely. Follow these steps:

1 - Make sure that you have the latest software on your device.
2 - Delete the app.
3 - Turn your device off and then on again.
4 - Re-download the app.

Common Problems

The App Isn’t Working — the Audios Don’t Play, I can’t hear them
Sometimes people don’t hear the audio when they try to play it because the volume on either their iPhone/iPad or the app itself is not turned up high enough. The volume for the voice, music and nature sounds is controlled by volume sliders (the far right position being the loudest). Also — please make sure your earphones/earbuds are plugged in all the way.

If you still have a problem or questions, you can email us at the address below. Please give us some detail about how you try to use the app and what happens so that we can troubleshoot the problem for you.