Simply Being App Support
Thank you for buying our Simply Being App. We hope you enjoy it and welcome any comments on your experience with it.
We’re eager to help you if you are having any difficulties with the App. Usually any technical difficulty can be solved by reading the information below.
Problems Purchasing or Downloading Apps
If you are having problems purchasing or downloading an app, you need to get help from Apple support.
The App Isn’t Working — the Audios Don’t Play, I can’t hear them.
Sometimes people don’t hear the audio when they try to play it because the volume on either their iPhone/iPad or the app itself is not turned up high enough. The volume for the voice, music and nature sounds is controlled by volume sliders (the far right position being the loudest). Also — please make sure your earphones/earbuds are plugged in all the way. If you have checked these things and still have a problem, please see the General Tips below.
If you are having difficulty with any of our Apps, including problems with audio quality (such as speeding up, voice being garbled, etc.) please try the following:
1.Redownload the App – If you have problems using the App when you first download it, try re-downloading it in case something went wrong in the download. Make sure to allow time for the App to download completely. Follow this link for download instructions — http://support.apple.com/kb/HT2519
2.Make sure you have the latest IOS software on your device. You can download the latest software at this link — http://www.apple.com/ios/
3.Make sure you have the latest update of our App. You can check if an update is available by using the Update icon on your device.
iPad Version 5.2 Known Issue — bug workaround
If you play a meditation with nature sounds that is longer than 5 mins and then close the app, the length of the meditation you played will be displayed, as if the app is still set to play the 10, 15, or 20 minute meditation. It is, however, due to a bug, set to play the 5 minute meditation when you open the app again. There is an easy workaround for this. What you can do is choose another setting before you play the audio (it can be a different time, nature sound, music or anything), and then choose the setting that you wish to play. It should work just fine then. Please let us know if this workaround doesn’t work for you or if you have further questions. The next time we do an update, we will fix this bug. Thank you for your patience.
If you still have a problem or questions, you can email us at the address below. Please give us some detail about how you try to use the app and what happens so that we can troubleshoot the problem for you.