Meditation without Borders App Support

Thank you for buying our Learn to Meditate – Meditation without Borders App. You have purchased our Online Course in the form of an app. We hope it serves you well and welcome your questions and comments.

We’re eager to help you if you are having any difficulties with the App. Usually any technical difficulty can be solved by reading the information below.

Problems Purchasing or Downloading Apps
If you are having problems purchasing or downloading an app, you need to get help from Apple support.

Common Problems

The App Isn’t Working — the Audios Don’t Play, I can’t hear them.

Sometimes people don’t hear the audio when they try to play it because the volume on either their iPhone or the app itself is not turned up high enough. The volume is controlled by volume sliders (the far right position being the loudest). Also — please make sure your earphones/earbuds are plugged in all the way. If you have checked these things and still have a problem, please see the General Tips below.

General Tips

If you are having difficulty with any of our Apps, please try the following:

1.Redownload the App – If you have problems using the App when you first download it, try re-downloading it in case something went wrong in the download. Make sure to allow time for the App to download completely. Follow this link for download instructions — http://support.apple.com/kb/HT2519

2.Make sure you have the latest IOS software on your device. You can download the latest software at this link — http://www.apple.com/ios/

3.Make sure you have the latest update of our App. You can check if an update is available by using the Update icon on your device.

If you still have a problem or questions, you can email us at the address below. Please give us some detail about how you try to use the app and what happens so that we can troubleshoot the problem for you.

Comments

5 Responses to “Meditation without Borders App Support”

  1. Brian on September 27th, 2010 1:21 pm

    It appears that only part of the app downloaded. Is it supposed to be two separate downloads? The first part installed, but the second part just sat there in the state of waiting and never downloaded.

    Thanks.

  2. Mary on September 28th, 2010 9:07 am

    Brian, it is not two separate downloads and it’s a mystery what is going on. What do you mean by the “first part”? I suspect you got the whole app. Let us know if you still think you only got part of the app.

  3. Piet on March 26th, 2012 1:19 am

    Issue report.
    Since updating the app to 2.0 (last week)
    The sessions (/music) stops after the phone auto-lock gets activated.

  4. Mary on March 26th, 2012 9:56 am

    Piet, thank you for this report. We have fixed the bug and submitted an update to Apple. It should be available soon.

  5. technology for meditation | Nature of the Experiment on August 10th, 2012 3:03 pm

    [...] Learn to Meditate: Meditate without Borders by Meditation Oasis: I have this, but I have never used it because I already “know” how to meditate and feel comfortable with experimenting.  But I recommend this because I love Meditation Oasis so I know that they give wonderful guidance and this would be good for any beginner.  ”Without Borders” means they do not subscribe to or push any particular culture or style.  It’s not overly Buddhist, for example – it focuses simply on the “ability of the mind.” [...]

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