iSleep Easy App Support
Thank you for buying our iSleep Easy App. We hope you enjoy it and welcome any comments on your experience with it.
We’re eager to help you if you are having any difficulties with the App. Usually any technical difficulty can be solved by using the information below.
2/27/2013 KNOWN ISSUES - BUG: App does not save the custom Playlists after the app has been closed. We have fixed this bug and submitted an update to Apple. It should be available to you in about a week.We are sorry for the inconvenience.
Problems Purchasing or Downloading Apps
If you are having problems purchasing or downloading an app, you need to get help from Apple support.
The App Isn’t Working — the Audios Don’t Play, I can’t hear them.
Sometimes people don’t hear the audio when they try to play it because the volume on either their iPhone or the app itself is not turned up high enough. The volume is controlled by volume sliders (the far right position being the loudest). Also — please make sure your earphones/earbuds are plugged in all the way. If you have checked these things and still have a problem, please see the General Tips below.
If you are having difficulty with any of our Apps, please try the following:
1.Redownload the App – If you have problems using the App when you first download it, try re-downloading it in case something went wrong in the download. Make sure to allow time for the App to download completely. Follow this link for download instructions — http://support.apple.com/kb/HT2519
2.Make sure you have the latest IOS software on your device. You can download the latest software at this link — http://www.apple.com/ios/
3.Make sure you have the latest update of our App. You can check if an update is available by using the Update icon on your device.
If you still have a problem or questions, you can email us at the address below. Please give us some detail about how you try to use the app and what happens so that we can troubleshoot the problem for you.