Simply Being Blackberry App Support

Thank you for buying our Simply Being App. We hope you enjoy it and welcome any comments on your experience with it.

TIPS: USING THE APP WITH 3G – Our Blackberry app streams audios from the internet because the audio files are too large for a Blackberry phone. Because of this, there’s a delay after you choose Play because it takes time for the audio to load. The delay is considerably longer if you are using a 3G connection rather than WiFi. The length of the delay will vary depending on the strength of your 3G connection.

After you choose Play, you should see a diagonal arrow symbol in the upper right hand corner of your screen. This means the phone has responded to the Play command and is getting the audio. Also, once the audio starts playing, it could be a bit choppy at first (if you don’t have a real strong connection). This should settle down and the audio play should get smoother after not too long.

The best way to use the app is with a WiFi connection. The audio will load faster and the play should be very smooth.

HELP USING THE APP
We’re eager to help you if you are having any difficulties with the App. You can email us at the address below or leave a comment at the bottom of this page. We will reply within 24 hours.

.

.

.

Meditation Help

Our website has lots of information to help support your meditation practice. You can navigate through the website using the bar at the top of the page. The sidebar on the right has links to our information about How to Meditate, including a “Difficulty Meditation” page which you can read if you are having challenges with the Simply Being Meditation. You can also ask questions or leave comments in the Comment field below.

Comments

10 Responses to “Simply Being Blackberry App Support”

  1. Judy Kuhns on March 7th, 2011 11:38 am

    I just purchased the Blackberry app for my Curve 3g. After I choose the time and click play, I get a message that says ‘Please wait for audio to initialize’. Nothing happens after that. Once or twice I got about a second of sound, but that was it. Is there anything that I can do to make this work?

  2. Mary on March 7th, 2011 12:34 pm

    Thank you for contacting us about this, Judy. We are sorry about this problem. This is a streaming app, meaning the audio streams from the internet and requires an internet connection. If the connection isn’t strong, that could be the reason for the problem. We did get this report from two people on the Orange network in the UK. What network are you using?

    We are looking further into this and if we find a solution, it will come via an update. Please do let us know which network you are on. That would help us determine if this is due to the quality of the connection. Thank you for your patience.

  3. betsabe on April 28th, 2011 11:39 pm

    Hi! I’m in love with this app, but it’s impossible to upgrade it from appworld, I want to buy it also!!!!!, please help me I just elimanated it and now appworld gives me an error that says that it is no longer available to download thanks!

  4. Mary on April 29th, 2011 8:55 am

    betsabe, we replied to your email in detail, but wanted to comment here in case someone else has this problem. We assume you got the app when it was free, because Blackberry doesn’t allow an upgrade from a free to paid app. We’re sorry about this. We didn’t know this was their policy. It seems even when people delete the app and try to buy it, they can’t. This is a problem with Blackberry App World, so you need to contact them. Here are a couple of links for support:

    BLACKBERRY APP WORLD STOREFRONT FAQ — http://us.blackberry.com/support/BlackBerry_App_World11_Frequently_Asked_Questions.pdf

    BLACKBERRY APP WORLD SUPPORT — http://us.blackberry.com/support/blackberryappworld.jsp

  5. Jean Barnett on July 3rd, 2011 1:11 pm

    I downloaded the app from my app world and I have a 9550 Blackberry Storm 2, however I cannot get it to play at all. I have waited a considerable amount of time and still nothing. I have Wi-Fi at good connection at home and have tried this and also the mobilnetwork? Help! What should I try next? Jean

  6. Mary on July 3rd, 2011 1:23 pm

    We’re sorry you’re having a problem with the app. It should play well on WiFi (as long as you do indeed have a good WiFi connection and have the app set for WiFi). Make sure the volume is adjusted up loud enough using the buttons on the bottom of the main page, and please check the following:
    1 – Did you get the newest version of the app, 2.3?
    2 – Do you see the white diagonal arrow in the upper right of the screen when you choose play?
    Thank you for your patience!

  7. robert hornbuckle on August 13th, 2011 8:15 am

    The app had a nice write up in the New York Times, and I was looking forward to using it, but it starts to play and then just stops. The arrow appears, but then it just goes away, and the app sits there and just looks at me. I tested the media player, and it works. Because I have a Blackberry Tour, I must use Sprint’s 3G network. Help!

    Thanks.

  8. Mary on August 13th, 2011 9:43 am

    Hello Robert, Because of the limited storage space on Blackberry phones, the app streams the audios from the internet. If your 3G connection isn’t really strong or is inconsistent (which would be indicated by the white arrow going away), the audio won’t stream well. It works best with WiFi, although those who have a strong and consistent 3G connection have good results as well. We’re sorry, we’re powerless to do anything about this! But if you find the app is unusable for you, we can send you a refund through PayPal. You’ll still have the app in case something changes in the future so it works better for you. Please email us if you want a refund.

  9. Sarah on March 16th, 2012 10:59 pm

    I downloaded this app as well as the Rest and Relax one and on both of them, when I make my selection and then press play absolutely nothing happens. I looked in info and it said that it may take several minutes to load so I tried again and just left it sitting for almost an hour while I got ready for work just to see if anything happened. It seemed to me that if it was trying to load there should at least be something to tell me that but the screen didn’t change at all. After reading through this support page I tried it again and looked for the diagonal arrow symbol but there is nothing. I was really looking forward to using this. Please help.

  10. Mary on March 18th, 2012 10:55 am

    Sarah, we are sorry you are having a problem with the app. There are so many different models of Blackberry phones and so many different carriers, that it can be complicated to troubleshoot the problem. That being said, please let us know which phone model and carrier you have. Also, are you using 3G or WiFi? People very rarely have a problem with a WiFi connection. As for 3G, if the connection isn’t really strong or if it’s wavering, it will affect the ability to stream audios.

Share your ideas or ask questions!

(Your email will not be used by us or shared with a third party.)





Copyright © 2006-2012 Mary and Richard Maddux