Blackberry Application Support
Thank you for buying our Blackberry Phone App. We hope you enjoy it. Please see the tips below if you are having a problem playing the audios on the app. If you have a problem with downloading the app, please contact Blackberry App Support.
Note re: Playbook Apps. Our Playbook apps are developed on a different platform than the phone apps. The following Tips do not apply to the Playbook. If you are having difficulty with any of our Playbook apps, please contact us using the email address at the bottom of this page.
Downloading Problems – For problems with downloading, you’ll need to get help from the Blackberry App World support. Here are some links:
Main Blackberry App World support page — http://us.blackberry.com/support/blackberryappworld.jsp
Page on downloading — http://docs.blackberry.com/en/smartphone_users/deliverables/37405/Buying_and_downloading_657730_11.jsp
TIPS: USING THE APP WITH 3G — Our Blackberry app streams audios from the internet because the audio files are too large for a Blackberry phone. Because of this, there’s a delay after you choose Play because it takes time for the audio to load. The delay is considerably longer if you are using a 3G connection rather than WiFi. The length of the delay will vary depending on the strength of your 3G connection.
After you choose Play, you should see a diagonal arrow symbol in the upper right hand corner of your screen. This means the phone has responded to the Play command and is getting the audio. Also, once the audio starts playing, it could be a bit choppy at first (if you don’t have a real strong connection). This should settle down and the audio play should get smoother after not too long.
The best way to use the app is with a WiFi connection. The audio will load faster and the play should be very smooth.
HELP USING THE APP
If you still have a problem or questions, you can email us at the address below. Please give us some detail about how you try to use the app and what happens so that we can troubleshoot the problem for you.
Our website has lots of information to help support your meditation practice. You can navigate through the website using the bar at the top of the page.